When to use this component

Use this block to let users know they have completed a transaction. The page title must match the process the customer has completed followed by ‘submitted’. For example, Application submitted.

How it works

Confirmation email

A confirmation email should also be sent to the customer if they supply an email for receipt.

Your confirmation email must include:

• a reference number, if there is one. A unique one can be generated using the getID endpoint in iCM forms
• the payment reference number if the customer has made a payment in the form
• details of what happens next and when
• link to how we use your data (Service privacy notice)
• links to information or services that users are likely to need next

Things to remember

Confirmation pages reassure users that they have completed a transaction and helps them understand what to expect next.

Your confirmation page must include:

• a reference number, if there is one. A unique one can be generated using the getID endpoint in iCM forms
• the payment reference number if the customer has made a payment in the form
• details of what happens next and when
• links to information or services that users are likely to need next

Your confirmation page could also include:

• if there is a chance of multiple forms being completed at once. For example, work on a highway include ‘submit another request/application’.
• meaningful information to reassure the customer their interaction has been successful. For example, payment status from Adelante.
• meaningful information the customer could use to chase their interaction with us. For example, the pothole incident ID from Confirm.