Description

Leadership to champion and communicate a digital agenda.

Rationale

Digital is about people and processes, so we must provide a culture and environment for our customers, our workforce, and our partners, to feel supported to participate in the digital conversation. We can’t leave anyone behind; and we can’t stall as technology overtakes our ability to exploit it.

A digital culture will encourage sharing information, insights, strategies and resources across projects, organizations and sectors, leading to increased efficiency and impact.

Implications

Digital culture can be applied to

• Digital Customer
  • supporting customers to take up digital public services and digital opportunities to enrich their lives.
• Digital Council
  • leadership, facilities, and support to encourage staff and teams to flourish by embracing digital
• Digital Place
  • leading and inspiring organisations that serve our communities to adopt digital and market Somerset as a place of innovation.

Tools / Methods / Resources

• Digital represented at Executive, and board level
• An ambitious Digital Strategy
• Upskilling so that Digital becomes a core competency, to enable participation and innovation.
• Digital supports flexible work patterns and locations
• Shifting traditional behaviours to cater for digital techniques such as iterative development, continuous improvement, budgeting and procurement, risk, agile project management, risk management.
• Digital Tools and platforms used to communicate, collaborate, and share.
• Processes are designed to take advantage of digital opportunities.

Maturity / Check List

• Are digital ambitions well understood and taken account of?
• Are customers, staff, and partners using Digital to communicate, collaborate and share?
• Is information, Resources, Platforms shared across services and partners?
• Is there a forum for the digital agenda to be taken forward.