Our Customer Panel

Help us shape your services

Would you like to help us by taking part in our customer panel?

From April 2023 Somerset’s five councils will be replaced by a single council delivering all council services to communities in the county.

We want to provide the highest quality services that meet the needs of people living and working in our county and we want you to shape these services with us.
We want to hear your opinion.

Do you:

  • Have views about how we could make our county an even better place to live and work?
  • Want to have your opinion heard?
  • Want to have an influence on how we develop and improve service?

Join us and tell us what you think. 

What is expected of me?

As a Panel member we would like you to:

  • Contribute to at least 3 research topics each year.
  • Provide honest and constructive feedback.
  • Bring your knowledge and experience to the task.

You will have the opportunity to take part in:

  • Online surveys.
  • One-to-one interviews.
  • Web usability tests.
  • Discussion groups.

How to get involved

Simply sign up online by completing our short form

Start now

Contact us

If you would like more information about the customer panel or need help signing up, please contact us by completing this form:

Contact us now

or call us on 0300 123 2224.

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Terms of reference

The Customer Panel is a group consisting of members of the public, businesses, local interest groups and service providers who volunteer to provide feedback about Somerset Council and its services.