BETA This playbook is in BETA, we think it’s good enough to be useful right now, but there are gaps that need filling – your feedback will help us to improve it.

Part of
Creating accessible documents: Step by step

Click "navigate this page" to see the page contents, as well as a full list of the Creating accessible documents step by step pages.

Navigate this page
Back to Creating accessible documents

Page contents

Use the links below to navigate directly to sections of this page.

Introduction

Headings must be arranged in order from more important (Heading 1 and 2) to least important (Heading 3 to 6), and be nested in the correct way.

Always start with Heading 1 for the document title, this level should only be used once in the document. Then use Heading 2 as many times as needed for the main subject sections, and from then on each Heading level should be nested within the one above it.

  • Heading 1 is for the main document title.
  • Heading 2 is for the main sections.
  • Heading 3 is for subsections under each Heading 2.
  • Heading 4 is for sub-subsections under each Heading 3, and so on.
  • Heading 5 and 6 follow the same rules, but should be used sparingly, as creating this many levels of subheadings makes content harder to follow.

Make sure the heading titles briefly describe the information the content is going to talk about. Vague headings make documents harder to understand.

information

Never skip heading levels on the way down, for example from Heading 2 to Heading 4, it breaks the logical flow for screen reader users. When you are finished describing a section of content, you can skip levels on the way back up because you are starting a new section.

Never use headings for styling purposes, only use them to title sections of content. You can use the text editing tools in Word to make any text the size and colour you require.

Why it matters

The heading structure is used by assistive technology such as screen readers to identify the page sections for the listener. It is common for screen reader users to ask their technology to read out all the top level headings, or all the links in a document to quickly understand what information is being covered. This allows for much quicker navigation of the document, rather than the reader having to listen to the entire document they can skip straight to the area they need.

important

Making sure your document uses headings correctly is a key part of making documents accessible. And it is part of the legal criteria your document must adhere to.

How to do it

In Word, headings are set using ‘Styles’. After highlighting the text that you want to use as a heading, select your desired style from the formatting toolbar or the ‘Styles Pane’.

To use headings in the right order, simply nest the next number whenever you want to add subheadings to a subject.

Heading 2 main subject area

Within the text for Heading 2 you might want a subheading, for this you would use a Heading 3.

Heading 3 subheading related to the H2 subject area

This is a subsection of the Heading 2 subject

Heading 4 subheading related to the H3 subject area

This is a subsection of the Heading 3 subject.
Please note: Word defaults this level of Heading to italics. It is important to turn the italics off, as this styling is not considered to be accessible.

Heading 2 for the next main subject area

You can see here in this example that the Headings levels have gone down to Heading 4 and then jumped back up to Heading 2. This is acceptable because we are now talking about a new subject. If we had made this a Heading 3 it would imply it was still part of the first Heading 2 above.

Last reviewed: July 29, 2025 by Jennifer

Next review due: January 29, 2026

Back to top