Why we use AI
We sometimes use artificial intelligence (AI) tools to help us create or improve information on our website.
AI can help us:
- make complex information clearer
- write in plain English
- organise content so it’s easier to read
- summarise long documents
- create drafts that our staff can improve
AI helps us work more efficiently, but it never replaces human judgement.
A human always checks the content
Anything AI helps us create is reviewed and approved by a member of council staff before it appears on our website.
We never let AI publish information automatically.
We make sure information is correct
We always:
- check facts, dates, policies, and details
- make sure the information matches our current services
- correct anything unclear or inaccurate
If you spot an error, please let us know and we will fix it as soon as possible.
Privacy comes first
We do not put personal, sensitive, or confidential information into AI tools.
We only use AI in ways that protect privacy and follow data protection laws.
We keep our website accessible
We make sure AI-assisted content still meets accessibility standards, including:
- clear, simple language
- headings and layout that are easy to navigate
- alt text for meaningful images
- avoiding unnecessary PDFs
Our goal is to make sure everyone can use our website, including people who use assistive technology.
We check for fairness and bias
AI can sometimes produce content that is biased or unfair.
We always review and edit content to make sure it:
- treats everyone fairly
- avoids stereotypes
- is inclusive of all residents in our community
What we don’t use AI for
To keep our information trustworthy and safe, we do not use AI to:
- write new policies or legal notices
- make decisions about residents
- handle personal or sensitive information
- provide professional advice (like legal or financial advice)